Project summary

With the modernization of the OMNI platform moving towards completion of its major milestone, the next integration point was to consolidate a new channel, SBC (Small Business Channel), branch partners onboarded onto the platform. The SBC team were working as separate entity with their own applications and processes prior to merging onto the platform. This mean't we had to create all new workflows, integration points, designs and processes that were unique to their business model. The biggest factor is working with a new SOR partner on the application submission portion of the design and workflow. With careful consideration of the unique operating model, as a design lead for the project, I was responsible for the overall user experience design and interface development of the new SBC platform. Also part of the integration project was to launch a new credit card exclusive to SBC, Signify Mastercard, onto the existing OMNI UI platform. This mean't curating a new digital brochure for the new card product, creating a new application workflow and integrating the new card product into the existing OMNI platform. The project was a huge success and was launched on time and on budget.

All the designs would utilize the latest brand standards library of components, design philosophy, and color schematics to stay aligned with the overall enterprise branding strategy utilizing the brand's Fusion design language. A react.js component library was created to allow the development team to utilize the components in a more efficient manner.

Skills: Customer Experience · Figma · SASS/CSS · Responsive User Interface Design · React.js · User Experience Design · Interaction Design · Wireframing · JavaScript